If your order is confirmed you'll receive an order confirmation by e-mail. If you didn't receive an order confirmation, please check your spam folder since the confirmation e-mail might be marked as junk mail. The order confirmation should be sent right after completing the checkout. If you have not received the order confirmation after 1 day, please contact us by firstname.lastname@example.org
After an order has been placed we can't change or cancel the order because the orders are being processed automatically. Please start the return procedure to return the product(s) so we can transfer the amount back to your bankaccount.